Whether you’re expanding your mobile presence, expanding your eServices team, or gearing up for Apple Pay, check out the PDFs below for some help figuring out where to start.
Do you have your plan for eServices documented?
Having a plan for your customer facing technology is critical in this fast paced digital world. By documenting your roadmap everyone in your organization from the board of directors to the front line knows where you are headed.
Are you currently tracking your social media efforts?
We are all using social media, but have you stopped and evaluated if those efforts are paying off or taking the right approach? Download our easy to use Social Media Scorecard to start evaluating today!
Are you joining in the fun to Teach Children to Save in 2016?
Whether your starting small and asking your coworkers to post an educational message on their social media or your team is visiting dozens of schools, we thought you could use a few tips and educational messages to share!
Fresh Financial Education Ideas to Fill Your Pocket Folders
Working in the financial education space, we get to see all kinds of amazing activities community banks and credit unions are doing to help families teach children to be smart about money.
Here are a few of our favorite financial education and community outreach ideas to give you some fresh ideas for the coming school year.
Are you meeting your mobile banking needs?
If you’re creating your own mobile banking presence use our free checklists to get a head start in understanding how to craft a great experience for your customers.
Are you asking the right questions?
If you’re creating a new mobile web presence, use our free checklist to get a head start in understanding how to craft a great experience for your customers.
Are you ready for Apple Pay?
If your bank is approved by Apple or is on the waiting list and getting closer, here are a few tips to make sure you get the most out of this partnership.
Are you hiring a new eServices team member?
If you’re planning on expanding your team with an eServices role, here is a sample job description that you can use to find the ideal candidate to join you.
“Kathleen helped us develop our mobile banking implementation strategy. From the internal excitement, to training, to the external marketing campaign, her expertise made our launch seamless.”
Julie Goll, CEO, Blissfield State Bank
Entrepreneur, strategist, customer service expert, leader
Kathleen Craig, Founder and President of HT Mobile Apps, has over a decade of customer service experience.
She began her career in the restaurant industry, working in leadership for Zingerman’s Community of Businesses, a local food institution that was named Inc. Magazine’s Coolest Small Company in America. During her time at Zingerman’s, she traveled through the Midwest consulting on topics including customer service, supervising, visioning, and organizational change.
Kathleen then served as the Vice President of eServices at a Michigan based community bank, bringing her leadership, training and customer service talents to the $900 million dollar institution. Her entrepreneurial spirit drove countless organizational changes including a comprehensive customer feedback program, technology project implementations, social media strategy and local charitable events. Her experience at the bank led her to national speaking engagements on Mobile Banking technology.
Receiving accolades at each company she has worked, she was notably Chairman’s Club Recipient for internal service at United Bank & Trust and won several service awards during her time at Zingerman’s in Ann Arbor.
Kathleen’s passion for technology, children and financial education finally led her to the development of HT Mobile Apps and their first product, Banker Jr, launched in January 2013.